Customer Support Engineer

From 1 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Years of Experience:

Mandatory 1 – 3 years’ experience in customer service, technical sales and customer retention process in an International contact centre.

Desired Skills:
Self-motivated with excellent interpersonal skills
Innovative and self-starter
Ability to work with minimum supervision
Demonstrated ability to work in a fast paced environment
Ability to provide response for simple to complex queries and manage complaints and feedback from customers
Basic knowledge of computers and troubleshooting
Job Description:
CSE will be responsible to provide voice and chat based technical sales and customer service support
CSEs should have the ability to handle multiple chats simultaneously as well as manage voice calls
Responsible for providing support to customers on product and service offerings, billing related queries, answer basic technology related queries and convert queries into sales
Responsible to provide timely and effective resolutions to our customers on basic technical support queries via chat or phone communication skills
Scheduling call backs and assist in managing call schedules for the technical support team
Responsible for responding to customers in an efficient and professional manner
Meets expectations regarding sale targets and productivity as defined by the process or manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and guidelines
May be required to perform other tasks as requested, assigned, or directed
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
Flexibility to work extended hours with minimal notice during high volumes
Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Role:Customer Success Associate

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryCustomer Success

Employment Type:Full Time, Permanent


UG:Graduation Not Required

Company Profile

Betsol Software India Private Limited

About BETSOL :

BETSOL is a cloud-first digital transformation, data management, and robotic process automation company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit ( and Zmanda ( BETSOL’s Robotic Process Automation product line is comprised of products and professional services under the LeTo brand ( BETSOL Global IT Services ( builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries.

Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India.

Thanks & Regards,

Shylashree.R.A |Lead-Talent Acquisition
Company Info
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Contact Company:Betsol Software India Private Limited