Roles and Responsibilities1 Own/Drive and conclude all production incidents.2 Drive all S1 and S2 incident bridges.3 Resolution of Sev-1 within SLA.4 Prepare review and publish the final RCA to all related stakeholderswithin 4working days.5 Capture and circulate the MOM for all the incident related calls/bridges.6 Make sure all incidents are resolved/closed within the Agreed SLA.7 Driving tickets with the stakeholders (All severities).8 Escalations handling.9 Escalation matrix review (Internal and External)10 Weekly monthly ad hoc reports as per requirements.
Desired Candidate Profile1. Experience in handling incident and problem management with basic to advanced Windows knowledge2. Lead all incidents from identification, reporting, RCA to closure.3. Develop an understanding of the client’s organizational structure and infrastructure environment4. Should be proficient in documentation and all follow-up activities relating to incident and problemmanagement5. Good understanding of infrastructure technologies (VPN, Citrix, Windows Servers, Networks etc.,)6. Experience in handling business/client calls.7. Basic troubleshooting skills in computer.8. ITIL certification Mandatory.9. Good knowledge of MS office (Excel PPT-Preferred)
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional AreaIT & Information Security
Role CategoryIT Infrastructure Services
Employment Type:Full Time, Permanent
BETSOL is a cloud-first digital transformation, data management, and robotic process automation company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL’s Robotic Process Automation product line is comprised of products and professional services under the LeTo brand (LeTo.co). BETSOL Global IT Services (BETSOL.com) builds and supports end-toend enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India