Technical Support Engineer

From 1 to 3 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Mandatory Skills: Excellent communication skills in English (both spoken and written) Basic to advanced knowledge of computers (software) Working knowledge of internet and networking Typing speed - minimum 35 wpm with 100% accuracy Attention to detail is a must along with accuracy in the chats Ability to follow instructions as directed Willingness to work in 24 x 7 work environment Desired Skills: Self-motivated with excellent interpersonal skills Innovative and self-starter Ability to work with minimum supervision Detail and analytical orientation Problem solving and conflict resolution skills Demonstrated ability to work in a fast paced environment Ability to respond to common inquiries or complaints from customers Must be well organized and driven to meet deadlines Job Description: TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chatssimultaneously. Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls Responsible for responding to customers in an efficient and professionalmanner Handles and resolves technical queries; identifies and escalates accordingly Meets expectations regarding productivity as defined by the process or manager Escalates necessary cases to the right level within the defined LOB (Line Of Business) Ensures compliance with all company and departmental policies, procedures, and Guidelines


Role:Technical Support - Non Voice

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryNon Voice

Employment Type:Full Time, Permanent

Education

UG:Graduation Not Required

Company Profile

Betsol Software India Private Limited

About BETSOL

BETSOL is a data management and intelligent automation company offering products and solutions to both enterprises and consumers. BETSOL’s data management brands include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL also has an intelligent automation line that is comprised of products and professional services under the LeTo brand (Leto.co). Additionally, BETSOL Global IT Services builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries.


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Contact Company:Betsol Software India Private Limited

Website:http://careers-india.betsol.com