VOIP Engineer

From 5 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

•Support Avaya CPaaS (Communication Platform as a Service) operations
•Facilitate smooth integration between SIP carrier equipment and the platform.
•Provide escalated levels of troubleshooting and support the SIP/VOIP infrastructure.
•Assist in the diagnosis and resolution of telecommunications/network operating problems with technical assistance from vendors and/or senior staff/management.
•Put forth effective interpersonal, verbal, and written communication skills.
•Collaborate effectively on troubleshooting bridge calls, including issuing required updates.
•Perform routine preventative maintenance, deployment, and integration of hardware, software, and telecommunications infrastructure equipment and services.
•Perform on-call duties and engage in troubleshooting conference calls.
•Bachelor’s Degree in Computer Science, Information Technology, or related experience.
•5+ years of experience working with SIP / VoIP engineering
•Must be able to work independently with little guidance
•Strong knowledge of LAN/WAN systems, networks, and applications
•Strong knowledge of VoIP; experience with Cisco and Avaya VoIP Products
•In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
•Experience in deploying telecommunications systems and services in large high availability call centers in a multi-site environment.
•2 – 5 years Avaya VoIP engineering/support experience
•The individual is required to have strong diagnostics, logic, and organizational skills, be detailed oriented excellent follow-through, must have superior customer service skills
•Experience in Avaya centralized SIP architectures including failover and disaster recovery
•String experience/familiarity with SBCs, especially Kamillio is a plus

Role:Cloud System Administration

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaIT & Information Security

Role CategoryIT Infrastructure Services

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Betsol Software India Private Limited

About BETSOL : -

BETSOL is a cloud-first digital transformation, data management, and robotic process automation company offering products and solutions to both enterprises and consumers.

BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL’s Robotic Process Automation product line is comprised of products and professional services under the LeTo brand (LeTo.co).

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time- to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries.

Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India. We offer health insurance, competitive salary compensation, volunteer programs, scholarship opportunities, gym, cafe, recreational facilities, RTD passes for transportation, 401K and monthly happy hours.

Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee-centric organization. Learn more at betsol.com

Company Info
View Contact Details+

Recruiter Name:Khushboo Talwar

Contact Company:Betsol Software India Private Limited